VPNheroes respects your privacy. We will collect and use information through our web site and products only in the ways disclosed in this statement. This statement applies solely to information collected at VPNheroes web site, and through VPNheroes merchant providers.
Personal information collected by VPNheroes
We collect personal information that is provided by site users. “Personal Information” includes your first name, username, email address, password (encrypted) and IP address. Personal Information is collected when you establish an account with us, place an order on the site or when you communicate with any of our departments such as customer service, sales or technical services through the site or mail.
How we use information
We use a third party service providers and our Payment gateway providers to assist us with preventing and monitoring fraudulent activity on the site. If you would like more information concerning our Payment gateways privacy practices, go to your payment providers website. In the event that your purchase is denied based on a risk assessment provided to us, you may contact us to dispute the information contained in such risk assessment. We use third party visitor tracking softwares.These softwares can employ “cookies,” small packets of data, which may include an anonymous unique identifier that are sent to a user’s browser from a website’s computer and stored on the user’s computer’s hard drive. The website placing the cookie on the user’s computer can then recognize the computer when the user navigates the website at a later time.However you can always disable cookies for our site if you are not pleased with this policy.
VPNheroes neither logs VPN usage nor user activity. Neither us nor third parties are technically able to match an IP address to an account. Under no circumstances we will provide any personal or private information to third parties. In case of law enforcement agencies notifying us that our IP is involved in criminal activities ( see terms of service for acceptable use of policy ) we reserve the right to investigate manually to find the cause of criminal activity.